Auto Repair: HOW DO They Screw Up An Oil Change?
Auto Repair Insurance
Auto Repair: How Can They Screw Up An Olive oil Change?
"It's about beating the clock." This quotation originates from a sensible old service supervisor, advising me about how to maximize my income as a flat-rate specialist. If you have ever wondered why your car doesn't get set correctly, or all of your concerns weren't resolved, you can blame, partly, the flat-rate pay structure.
Flat-rate simply means that your auto mechanic is paid a flat fee for a specific repair, regardless of how long the repair actually takes. Quite simply, if your vehicle needs a drinking water pump, which pays two hours of labor, and the auto mechanic completes the job in a single hour, he gets paid for two.
In theory, this can work in your favor. If the job takes longer, you'll still pay just the "predetermined" labor amount. In THEORY, not reality!
The flat-rate pay framework was created to drive productivity. It's very effective. The flat-rate pay system promotes technicians to work solid, but it does not promote quality.
In terms of getting your car fixed properly, the flat-rate pay framework has disastrous results. Flat-rate technicians are constantly looking for shortcuts to beat the clock in order to maximize the amount of hours they invoice. Experienced flat-rate technicians can bill anywhere from 16 to 50 hours in an 8 hour day.
It's these shortcuts and the breakneck quickness at which toned rate technicians work that bring about some of the most idiotic mistakes. In the rapid-fire pace of the shop I've witnessed technicians start motors with no petrol. I've seen transmissions dropped, smashing into little items onto the shop floor. And I've seen vehicles driven right through bay doors--all in the name of "beating the time clock."
Flat-rate technicians can get quite intricate with shortcuts. The best was the execution of 6-foot-long 2-by-4, that was placed under the engine unit for support while a engine support was removed. It made employment predetermined to consider 1.5 hours achievable in twenty minutes. A win-win, right? The tech makes extra money; you get your car back faster.
Actually, in many cases the placement of this 2-by-4 ruined the oil pan. Moreover, it triggered the car, your vehicle, to balance precariously 6 legs in the air, while the technician manipulated the automobile lift to gain access to your engine support.
This plan was abruptly discontinued when a technician's 2-by-4 snapped triggering the car to crash nose down onto the concrete floor.
Sometimes the shortcuts create very simple disturbances, which create problems overtime. An instant example: a vehicle had its transmission serviced with a fresh filter, gasket, and substance. During the method, the technician was able to save time by twisting the transmission dipstick tube somewhat, to be able to have the transmission skillet out faster. The vehicle was reassembled, and the tech re-bent the tube back into place and off it went--no problems....
Six months later, the automobile returned with an intermittent misfire. The engine motor wasn't jogging on all cylinders. After considerable diagnostics, it was learned that the transmission dipstick tube got chaffed through the engine unit harness, intermittently grounding out an injector. Hmm, that's peculiar. Don't usually note that.
The high-speed environment and the subsequent shortcuts illustrate the devastating effects of the flat-rate, sales-driven pay framework on the grade of car repairs.
No question even an petrol change gets screwed up!
The poor quality of work urged by the flat rate pay structure is disconcerting enough. However, it generally does not stop here. The negative effects of flat-rate get exponentially even worse, as it starts "wide" the entranceway to rip you off!